NOA Health

Deleting your NOA Health account and data

At NOA Health you're in control of your data. This page explains how to delete your NOA Health account, how to delete individual data, and what happens to your information.

Delete your account and all associated data

In the app (fastest):

1. Open the NOA Health app
2. Go to the Profile tab
3. Tap Account
4. Under Danger zone, tap Delete account and confirm

By email: If you no longer have the app installed, or prefer to request deletion directly, email info@noa-health.de from the email address linked to your account and we will delete your account for you. We typically process email requests within 30 days and confirm when deletion is complete.

What is deleted: all of your personal data — profile and onboarding information, lab and blood-test results, biomarker data, health reports and action plans, connected wearable data, and any files you have uploaded. Deletion is permanent and irreversible.

What may be retained: we keep only records we are legally required to retain — for example billing and accounting records under German commercial and tax law, and where applicable medical documentation. These are kept solely to meet legal obligations and are used for no other purpose. Everything else is deleted. For more detail, see our Privacy Notice.

Delete some of your data (and keep your account)

To delete specific personal data without closing your account, email info@noa-health.de from the email address linked to your account and describe what you'd like removed (for example, a particular lab result). We handle these requests in accordance with the GDPR (Article 17).

Cancelling your subscription

Cancelling your subscription is different from deleting your account: it stops future billing but does not delete your account or data. To cancel, see noa.health/vertrag-kuendigen.

Questions

For any data-protection questions, contact our data protection officer at datenschutz@heydata.eu.